The customer submits a request for replacement or return to the site in the event that there is a complaint to the customer about the product by sending the order number accompanied by a video or pictures to clarify the defect or defect in the product through
e-mail MESABRY24@GMAIL.COM.
In the event that the request is accepted, the site sends the shipping company to the customer to receive the product, provided that the product is in the condition in which it arrived to the customer while preserving it and with all its contents and original packaging.
The representative of the shipping company does not give any amount to the customer, and the customer receives a policy as a guarantee for the delivery of the product.
The site, within three working days of receipt from the customer, checks the product and confirms its safety and that the problem is not in misuse.
The site delays the decision about the product, in the case of retrieval, you will send the amount to the customer through Vodafone Cash, and in the case of replacement, you will send a new similar product to the customer without incurring shipping charges in case of a manufacturing defect
All this is done within the 7-day warranty period against manufacturing defects